Refund policy

RETURNS

What is your return policy?

In what we hope is the unlikely event that you’re unhappy with your Afari purchase, and would like to return it, please contact us within 30 days of receiving your item(s).  If thirty (30) days have elapsed since your purchase, unfortunately, we can’t offer you a refund or return at this time.

Please note that all items must be returned in a saleable condition:
Unfortunately, we cannot accept returns on opened or used Afari products. All items need to be returned in their original packaging with the tamper-proof seals in place.

All ingredients are listed on each product page as well as on the cartons of each product. Please read through the ingredients to ensure no allergy could exist before purchasing or using any of our products, as we are unable to offer a refund or replacement on items that are not re-saleable.

Please check your purchase before opening or using the products to ensure you have the correct product you ordered.

Should you wish to return any items, you will be responsible for paying for your own shipping and handling costs in order to return your item(s). Shipping costs are non-refundable, and we are not responsible for any products lost in transit.

To return your product please courier to the following address: 
Attn: Afari Returns
4 Greenacres Road
Constantia
Western Cape
7806
South Africa

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days after the product is received.

All transactions made through the site are subject to Afari’s return policy in effect at the time of purchase.

Items purchased directly from afari.co.za may be accepted for a return. If you purchased an Afari product from one of our authorised retailers, please contact them for assistance.

Do you accept returns on sale items?

Only full-priced, saleable items are eligible for refunds. Unfortunately, we do not issue refunds on discounted items.

Do you offer exchanges?

Unfortunately, we do not offer exchanges at this time. However, in the unlikely event that your order is damaged or defective, we’d love to help. Please email us at hello@afari.co.za within 30 days of receiving your product(s) along with your order number and a picture of the damaged area and we'll get back to you as soon as possible.