Delivery & Returns
Have a question about your order? Please email firstname.lastname@example.org with your order number in the subject line.
How do I know if my order has been placed successfully?
Once you’ve placed and paid for your order, you will receive a confirmation email with your unique order number.
How will my order be shipped?
All Afari orders are sent via Primetime Express, a door-to-door courier service. Please ensure that there is someone to receive your order at your preferred physical address between Monday and Friday, 9:00am-5:00pm
If you are not at home when your order arrives, the courier service will contact you regarding when you will be able to receive your parcel.
How long will my order take to ship?
Your order will take 2-5 working days from date of payment to arrive.
Do you ship to PO Boxes?
Please note postal deliveries will only be accommodated by special request. Please email email@example.com before placing your order to ensure we can accommodate your delivery.
How much does shipping cost?
Standard shipping on orders under R750 is R100.
Standard shipping on orders R750 or more is FREE.
Do you ship internationally?
At this time, we only ship to physical addresses within South Africa.
If you’d like us to ship elsewhere, please email firstname.lastname@example.org with your request.
How do I check the status of my order?
To check the status of your order, simply log into your afari.co.za account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to email@example.com with your order number and preferably the order confirmation email and we will get back to you as soon as possible.
Can I modify or cancel my order?
Orders submitted on afari.co.za process and ship very quickly. We will do our best to modify an existing order if you email us at firstname.lastname@example.org but we cannot guarantee that your order will be cancelled or modified. Apologies for any inconvenience this may cause.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at email@example.com. We will arrange for Aramex to pick up and inspect the damaged package and the damaged items will be replaced.
What is your return policy?
In what we hope is the unlikely event that you’re unhappy with your Afari purchase, and would like to return it, please contact us within 30 days of receiving your item(s). If thirty (30) days have elapsed since your purchase, unfortunately, we can’t offer you a refund or return at this time.
Please note that all items must be returned in a saleable condition:
Unfortunately, we cannot accept returns on opened or used Afari products. All items need to be returned in their original packaging with the tamper-proof seals in place.
All ingredients are listed on each product page as well as on the cartons of each product. Please read through the ingredients to ensure no allergy could exist before purchasing or using any of our products, as we are unable to offer a refund or replacement on items that are not re-saleable.
Please check your purchase before opening or using the products to ensure you have the correct product you ordered.
Should you wish to return any items, you will be responsible for paying for your own shipping and handling costs in order to return your item(s). Shipping costs are non-refundable, and we are not responsible for any products lost in transit.
To return your product please courier to the following address:
Attn: Afari Returns
4 Greenacres Road
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days after the product is received.
All transactions made through the site are subject to Afari’s return policy in effect at the time of purchase.
Items purchased directly from afari.co.za may be accepted for a return. If you purchased an Afari product from one of our authorised retailers, please contact them for assistance.
Do you accept returns on sale items?
Only full-priced, saleable items are eligible for refunds. Unfortunately, we do not issue refunds on discounted items.
Do you offer exchanges?
Unfortunately, we do not offer exchanges at this time. However, in the unlikely event that your order is damaged or defective, we’d love to help. Please email us at firstname.lastname@example.org within 30 days of receiving your product(s) along with your order number and a picture of the damaged area and we'll get back to you as soon as possible.
If you have any comments or questions regarding any of our policies, please email email@example.com